Notice Regarding Age Restrictions
If you have registered your date of birth in the App, the payment limits based on your registered age will also apply to purchases made on this site.
Furthermore, please note that products exceeding your remaining payment limit will not be displayed on this site.
In addition, if your date of birth has not been registered, payment limits will not be calculated. Please be mindful of your total expenditure.
*The amount in the payment currency will be displayed for confirmation before the transaction.
Login with Player ID
Frequently Asked Questions
How to Check Player ID
Player ID can be checked from the "Card" screen in-game.
For details, please check "Login" on this page.
*After logging in with your Player ID, please be sure to confirm that you are logged into your own account before making any product purchases. Please note in advance that we cannot provide refunds for purchases made on the wrong account.
If a Login Error Occurs
If your login fails, the following causes are suspected:
- The entered Player ID is incorrect
- The network connection is unstable
- The game is under maintenance
After checking the above, if the issue persists, please contact us via "Contact Us."
If Items Do Not Appear in the Game After Payment
Items purchased from this Web Shop will appear once you restart the App.
If they still do not appear after trying the above method, please contact us via "Contact Us."
If an Error is Displayed During Payment
If payment fails, the following causes are suspected:
- Attempting to purchase a product that exceeds the monthly limit
- The network connection is unstable
After checking the above, if the issue persists, please contact us via "Contact Us."
Who should I contact regarding purchase issues?
This Web Shop is an authorized retailer of "Live A Hero!" digital products.
For products purchased in the Web Shop, please check the support site of Xsolla, the Web Shop service provider.
